Shipping
°We strive to dispatch all orders on the same business day if payment has cleared into our account before the 11am cut-off time. Otherwise, your order will be dispatched within the next business day. In rare cases where a product can not be dispatched within this time frame, it will be explicitly stated on the product page.
We will do everything we can to ensure quick and secure delivery, but ultimately we can not be held responsible for lost, stolen or damaged goods unless the item is insured. If problems do arise, please contact us, and we will do our utmost to resolve any issues.
We use AusPost, Fastway, StarTrack, TNT and other delivery services at our discretion. If no one is present at the delivery address, the courier may at their discretion elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.
Parcels that are damaged in transit must be reported to us within 24 hours of delivery via email, and accompanied by photographic evidence of the damage.
Missing or lost parcels must be reported within 30 business days from dispatch. Couriers will refuse transit damage and/or lost parcel claims beyond these time frames.
The displayed delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. We cannot be held responsible for any courier-related delivery delays.
We can not authorise 'Authority to Leave' for high valued parcels.
For international orders, we use either Express Courier International or Registered Airmail. Please contact us for the postage cost and approximate transit time to your country.
International customers are responsible for all customs, import duties, brokerage fees and taxes. They are not included in the item price or stated shipping charges.
All products are Australian stock, and where applicable, they come with Australian compliant power plugs and will not come with international plugs. Please ensure the voltage is compatible with your country or contact us to confirm before purchasing.
*We offer free shipping on almost all of the products we sell, the only exception being bulky items and to NT, WA & NZ locations. For more details, please see exclusions & ETA on the product page.
Return Policy
All sales are final unless items are found to be damaged or defective.
The buyer is responsible for the compatibility of the product.
We offer a 30 days 'Change of Mind' or 'Incorrect Purchase' return requests on products that are unused, unopened and the tamper seal, if present, is not broken; otherwise, we reserve the right to reject these return requests as abided by Australian Consumer Law. A 15% restocking fee with a min charge of $10 and a max of $80 + a Handling fee at our discretion may apply if we elect to approve a return under these circumstances.
For orders where tracking shows that attempted delivery was unsuccessful and the parcel is subsequently returned to sender, we will charge a re-delivery fee to re-deliver the order, or a restocking fee if the customer elects to cancel the order.
DOA (Dead on Arrival) items must be reported within 14 days from the received date. Upon return of the faulty item and confirmation of the fault, the buyer may elect for a replacement or full refund.
Items intended as gifts or otherwise should be inspected for physical damage as such claims beyond the DOA period will be rejected.
No refund or replacement will be issued until we have received and assessed the returned product, and the fault has been confirmed.
