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I purchased a SVS PB-13 Ultra subwoofer from Elite Electronics about 18 months ago. Unfortunately during some heavy bass lines, the amp decided to stop working. I was stressing about how I was going to move this thing for repairs (as it weighs over 70kgs and has a piano black finish). But after speaking to Mary at Elite Electronics, within 7 days I had a replacement amplifier at my front door with clear instructions on how to replace it. I don't think I have ever experienced customer service this good! A massive thank you to both Elite Electronics and SVS for their outstanding customer support and incredible product backup service!!

Dean

Amazing Warranty service

Thank you Elite for providing great value products, fast delivery and quick reply to my emails.I would not hesitate in recommending you to others. Cheers, Rob

Rob

Customer service and value

Great communication and fast delivery. Great prices!

Mitch Pedersen

Feedback

thanks - Mary is awesome and super duper helpful no matter how silly the question is - pricing here is also really good to :D thaaaaaaaaaaaaaaaaaaaaaaaaanks

ravi

Testimonial Title

Swift delivery and timely reply. Quick summary: Ordered on Monday night, dispatch confirmation Tuesday afternoon. Tracked to courier warehouse by Wednesday night. Delivered to my door by Thursday at 1pm. Detailed summary: Ordered a foldable treadmill for around $720 on Monday night and paid via PayPal. Received the automated email instantly. Their website states they dispatch orders after 11am each day and I hadn't received a 'real' email regarding my order by 2pm, so I enquired about its status. Coincidentally, the dispatch email arrived a moment after I sent my email, meaning they only send those out upon dispatch, which makes sense. As I live near their warehouse, I was curious to see whether they would use a local delivery service, but my order was treated like any other and on this occasion was picked up by Hunter Express just before 5pm on Tuesday afternoon. I received a follow-up email to my enquiry the following day, so about a 24hr response time. Hunter Express only updated my tracking once they had scanned the item into their Melbourne facility in Dandenong on Wednesday evening. They provided an approximate delivery period by Friday at the latest. The following morning on Thursday, I checked the tracking number and it mentioned that my item was on board for delivery by around 12.07pm. I figured the time wouldn't be 100% accurate, but it was nice to have a ballpark idea of when to expect it. The driver arrived just before 1pm and carried the heavy item over his shoulder directly through my front door and was quite friendly about it. I just had to confirm my name upon arrival. I opened the box up immediately, so I could make sure the treadmill worked properly. There were no issues and it worked perfectly. So to sum up, Elite Electronics probably won't make an exception to your order even if you live only 10mins away from their warehouse. So perhaps go for the pick up option if you're keen to get it faster. Their email response time may take a day, but I didn't have an urgent enquiry, so not sure if they would respond faster for those queries. Even though Hunter Express has a poor reputation online, the couple of times I've had them deliver to me, I've had no problems and they got to me quickly. Happy with my experience all up and can recommend Elite Electronics.

A reviewer

Swift delivery and timely

We purchased a Braun Silk Export Pro 5 IPL through Elite Electronics a few months ago. Their website was user-friendly with the ability to easily locate what we were looking to purchase. The large icons, colouring and drop-down menus made it very simplistic to navigate. Elite Electronics product range is extensive and reasonably priced. They are competitive with other websites and the big stores. We found they had the best price for the device we purchased and we had previously completed extensive research. The product arrived very quickly after placing the order and was exactly what we ordered. After a couple of months, there was an issue with the device, nothing to do with Elite Electronics, however I contacted them via email and they responded very quickly. Whenever I sent an email Liam answered within a couple of hours and offered various solutions to resolve the issue. The emails were always from Liam, so it was not a case of dealing with someone different every time. Liam's customer service was exceptional and should be commended. We would definitely use Elite Electronics in future when purchasing electrical devices.

Tammy

Great experience!

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