I purchased a Strike Universal cradle and swivel mount combo after my 3 year old pivot mount cracked and was concerned that the new one I received was not authentic Strike because the replacement didn’t look the same. I emailed Elite Electronics asking if the item was genuine and I received a very pleasant reply advising the product design may have been upgraded recently but assured me the item was genuine Strike. I managed to adapt the mount so it fitted my old cradle so I am a happy chappie. Kara also assured me that the product has a 3 year warranty which made me even happier.. Elite Electronics come highly recommend.
Excellent service pre-sale and excellent service post sale . Mary was very patient with our requests for information which materially assisted our purchase decision.
I purchased an e-book reader, Onyx Book Max3, and locked myself out of the device by forgetting the password. I was stuck there, searching on the internet, realized that I cannot reset my password without having a cloud account, which I choose not to when I initially purchased it. I reach out to the staff Liam, and he helped me out with text, video, and patience over the Internet. I was impressed.