Christmas cut off: As the cut-off date has passed, Christmas delivery may not be guaranteed. Please select Express shipping for the best chance of delivery before Christmas.
Our team will be on holiday from Dec 22nd to Jan 15th. Please be assured that your order will be dispatched, and any inquiries will be promptly addressed upon our return. We appreciate your understanding and patience during this period.

Christmas cut off: As the cut-off date has passed, Christmas delivery may not be guaranteed. Please select Express shipping for the best chance of delivery before Christmas.

Our team will be on holiday from Dec 22nd to Jan 15th. Please be assured that your order will be dispatched, and any inquiries will be promptly addressed upon our return. We appreciate your understanding and patience during this period.

FAQ

  • When will my order be shipped?

    We strive to dispatch all orders on the same business day if payment has cleared into our account before the 11am cut-off time. Otherwise, your order will be dispatched within the next business day. In rare cases where a product can not be dispatched within this time frame, it will be explicitly stated on the product page.
  • What happens if my order is delivered when I am not home?

    Your order will be delivered to your door, and a signature will be required upon delivery. If no one is home, a card will be left advising which post office the parcel can be collected from (if dispatched via AusPost), or a calling card will be left with instructions to arrange re-delivery (if dispatched via a courier service).
  • Do prices include GST?

    All listed prices are GST inclusive.
  • Do you offer price matching?

    We’re absolutely happy to take a look at a competitor’s pricing and do our best to match or beat it if possible. We aim to provide our customers with the best possible online price, so we’ll endeavour to beat any competitor’s advertised price where we can, provided that the seller is a local Australian registered business, and the item is identical and currently in stock with our competitor.
  • Why are Elite Electronics’ prices so low?

    We’re able to keep our pricing low by being an online-only retailer. This means that we do not have an expensive store front to maintain, and can operate more efficiently so that we can offer our customers the best possible prices.
  • Does Elite Electronics have a store front?

    No, Elite Electronics is an online-only retailer. In order to keep our costs low and pricing highly competitive, we do not operate via a physical store front. All orders must be placed online via our website.
  • Can I pick up an order? Where is your pickup location?

    Yes, contactless pickup is available from our Deer Park (VIC) warehouse by appointment on weekdays between 1.00-4.30pm once you’ve placed an order with us online. Bank transfer and Zipmoney are the only acceptable payment methods.
  • Is this item in stock and ready for dispatch?

    Products that are showing as being in stock on our site are, to the best of our knowledge, available and ready for immediate dispatch. In the rare case that our database does not align with our actual inventory or we cannot physically locate an item, we will promptly refund and inform you of the situation.
  • I’ve placed my order and haven’t received any further updates. What do I do?

    Please email us with the details of your order, and we will investigate and provide an update on the status of your order as soon as possible.
  • The item I purchased is faulty; what should I do?

    Please contact us with a detailed description of the fault, along with relevant photos/or a short video clip showing the fault that has been encountered. Our returns team will review your claim and respond as soon as possible with further instructions.
  • Who pays for return postage?

    We cover the shipping cost for all valid warranty returns where a product has been assessed and confirmed as being faulty.
  • I would like to return an item that is not faulty; is this possible?

    We offer a 30 days 'Change of Mind' or 'Incorrect Purchase' return requests on products that are unused, unopened and the tamper seal, if present, is not broken; otherwise, we reserve the right to reject these return requests as abided by Australian Consumer Law. A 15% restocking fee with a min charge of $10 and a max of $80 + a Handling fee at our discretion may apply if we elect to approve a return under these circumstances.
  • Can I purchase from your website without creating an account?

    Yes, we offer a fast checkout option that doesn’t require any registration. This makes it easy for buyers who wish to make a quick one-off purchase.


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