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The service provided by Elite was fantastic. It was quick and simple to buy online, the communication (via email) from the moment I purchased was fabulous, it was easy to track intransitive and the parcel arrived in around 43 hours (Melbourne suburbs)

Brendan

Feedback

Order was shipped and received in a couple of days. Almost as fast as buying from a shop but a hell of a lot cheaper. Well done!

Andre

Excellent

Bought online late Monday night and unit delivered by Thursday to country Victoria. Very impressed and will buy through them again.

Kim M

Very impressed

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Prompt communication, dispatch and delivery. Product exactly as described and what I wanted!

Wendy

Thank you so much!

I had a fault with an amp I bought from them, they helped me out with troubleshooting and replacing it

Colin

Good customer service

Cases / Covers

OtterBox Apple iPhone 11 Defender Series Screenless Edition Case Black

OtterBox Symmetry Series+ Case for Apple iPhone 14 Plus - Black

OtterBox Defender Samsung Galaxy S22+ 5G 6.6" Case Black 77-86361

Otterbox Defender Case for iPhone 12 / iPhone 12 Pro - Black 77-65401

Otterbox Symmetry Clear Case for Apple iPhone 12 Pro Max 77-65470

Adopted Leather Folio Wallet Case - iPhone 6 & 6S

Otterbox 77-92631 iPhone 15 Pro Max Case Symmetry Series

Otterbox 77-92768 iPhone 15 Plus black React Clear Phone Case

Otterbox 77-92622 iPhone 15 Pro black Symmetry Cool Phone Case

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