New Products : Elite Electronics, Big Brands, Low Prices, Great Service

Awesome service. fast shipping and all round thumbs up 😜

paul

i could not be happyer

Excellent service. Ordered Easter Monday arrived Wednesday after. Great service - thank you.

Denis Eivers

Thanks

I was really impressed with the store and their speedy delivery. Initially unsure about their bona fides i made some enquiries and was satisfied that the store was genuine. Having professional and prompt answers to my questions gave me some confidence that my pricey purchase would be honoured. My expectations were then exceeded when the delivery came the very next day. Would heartily recommend purchasing from them based on my experience

Mark S

really impressed

When it came to this company it was not the product or ease of purchase but when a problem arose it was the way elite handled the issue Customer Service rep Liam was a delight to deal with and when issue arose Liam organised a full refund with no hassles at all Well done Elite Electronics

Ginge

Fabulous Service

Dear Elite Team, Thankyou so much for the prompt service. I didn't think receiving my order in two days would be possible, but you are obviously well organised and an extermely well run company. I will be recommending you to everyone I know. Again Thankyou, Kerry. 11.1.13

Kerry Catchpole

Receipt of Order

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

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