New Products : Elite Electronics, Big Brands, Low Prices, Great Service

Just thought I'd note that on my order the proccess was smooth and easy, I;m not a credit card shopper so bank deposit is great. A fast and dispatch is also a plus, this wasn't my first purchase and it won't be the last. Other online stores should use elite electronics as a benchmark for what online shopping in Australia should be. after sales support is really good as well. I highly recommend and thank elite electronics and look forward to doing business with them in the future. Also it's

Melanie

easy order

Great place to buy online, they always have what I'm looking for, competitive prices and fast shipping.

Kate

Always awesome

Good prices - especially with their Price Match and Beat offer Fast Delivery - I live in country S.A and my last order took 4 days from order to receival. Good packaging - everything arrived safe and sound (which hasnt always been the case from other suppliers) Free Shipping on all the things Ive ordered so far, which can be the difference between a good deal and a great deal. Overall great guys to deal with, would highly recommend them

Dan

Great service

Great description of item, fantastic customer service, and very quick shipment. Thank you very much Claus

Claus Knudsen

Pioneer

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Fast efficient and well priced

Caroline Bellenger

Fast efficient and well priced

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