New Products : Elite Electronics, Big Brands, Low Prices, Great Service

We purchased a Braun Silk Export Pro 5 IPL through Elite Electronics a few months ago. Their website was user-friendly with the ability to easily locate what we were looking to purchase. The large icons, colouring and drop-down menus made it very simplistic to navigate. Elite Electronics product range is extensive and reasonably priced. They are competitive with other websites and the big stores. We found they had the best price for the device we purchased and we had previously completed extensive research. The product arrived very quickly after placing the order and was exactly what we ordered. After a couple of months, there was an issue with the device, nothing to do with Elite Electronics, however I contacted them via email and they responded very quickly. Whenever I sent an email Liam answered within a couple of hours and offered various solutions to resolve the issue. The emails were always from Liam, so it was not a case of dealing with someone different every time. Liam's customer service was exceptional and should be commended. We would definitely use Elite Electronics in future when purchasing electrical devices.

Tammy

Great experience!

Just as described and arrived in time.

Julie Fry

Just as described and arrived in time.

BOUGHT ALPINE TYPE R SPLIT SPEAKERS. GREAT QUALITY AND GOT OVER NIGHT POSTAGE WHICH WAS SPOT ON.

Kade

GREAT QUALITY

I ordered the Denon Ah-D400 headphon at an AMAZING price and the customer service couldn't of been any better. Now just waiting to receive the item :-) I Defiantly reccomend Elite Electronics for any audio needs and other products they sell.

Jordan

Great Service

I purchased Lanmodo Automatic Car Umbrella Navy Cover Sun Shade Tent UV 3.5 x 2.1M from Elite Electronics via their eBay store, it was delivered very quickly with free postage, the item was new and very good quality as described, I'm very happy with this purchase as well as the great customer service they offer, I couldn't be more satisfied. I can confidently recommend Elite Electronics to my family and friends.

samdav7

Great !

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

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