New Products : Elite Electronics, Big Brands, Low Prices, Great Service

Quick, courteous & efficient service, thanks.

Steve

Alpine Head Unit

Good service at good prices and the despatch of your order is sent straight away

A Google reviewer

despatch of your order is sent straight away

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

I purchased and paid for an item from this company last night. Later, I had second thoughts about the applicability of my purchase to my particular needs. I sent an email to them and instantly they put my purchase on hold until I had time to think. After courteous and helpful exchanges with them I came up with an alternative which they sadly couldn't supply. That was today. Eventually, they agreed to refund my purchase minus reasonable charges. The money is back in my account tonight. In a world of fly-by-night sellers it was so refreshing to come across a company with real integrity. Thank you.

Ian Miller

Unusual testimonial but worth acknowledgement

Very pleased with all aspects of service I received. Excellent Website and price. Very good communication and postal dispatch and delivery. Thanks Keith Gray

Keith Gray

Highly Recommended

Ordered similar but wrong item. Sent email requesting change/rectification, and received reply on a Sunday to the affirmative. Absolutely first class service. Parcel was sent quickly. Couldnt ask for better.

Alan Downing

Customer Service

New Products

JBL CLUB-9600C 6"x9" Club Series 2-Way 270W Component Car Speakers

JBL CLUB-750T 3/4" 19mm 135W Peak Balanced Dome Car Tweeters

Infinity REF-375TX Reference 3/4" 19mm 135W Tweeter Speakers REF375TX

Clarion PX3973AA Double Din Audio Receiver w/ Bluetooth CD USB AUX

Aerpro FP8473K Double DIN Install Kit For Ford Ranger 4.2" OEM Display

Aerpro FP9309 Double DIN Facia Kit to Suit Nissan Navara NP300 ST/STX

Aerpro FP8496K Double DIN Install Kit to Suit Suzuki Jimny Gloss Black

Aerpro AP178E Universal Electric Antenna Fully Auto Power Aerial

Aerpro FP8467 Double DIN Facia Kit to Suit Subaru BRZ Gloss Black

Aerpro FP8077T Double DIN Facia Trim Kit to Suit Honda Jazz

Infinity REF-6532EX Reference 6.5" 2-Way 55W RMS Coaxial Car Speakers

Infinity REF-5032CFX Reference 150W 5.25" 2-Way Coaxial Speaker 5-1/4"

Currently Browsing

What fits your car - Aerpro

Steve

A Google reviewer

Paul

Ian Miller

Keith Gray

Alan Downing

INFORMATION

MY ACCOUNT

POPULAR BRANDS

POPULAR CATEGORIES

New Products

Currently Browsing

What fits your car - Aerpro

Steve

A Google reviewer

Paul

Ian Miller

Keith Gray

Alan Downing

My Cart