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For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Had an issue with the scooter that I purchased from them recently, without any delay, they investigate and guided me through an easy-to-follow procedure. Merchandise may not be the best however the assistance and welcoming gesture of its employee is next to none. looking forward for more business.

Great M

Best customer service experience!!!

Thanks to Derrick for his invaluable advice, really nice not to be treated like an idiot (even though i am sure i sounded like one).

Kate Keys

Thanks

Great customer service, really quick delivery and the best price I could find online. I purchased a pair of Samsung rear speakers and I am very happy with what I got.

Roy89

Would shop here again!

I am a first time customer with Elite electronics, and could not be more happy with the service I have experienced in dealing with them. I had a couple of questions with my order after submitting the order. Liam from Elite Electronics answered the questions with good advice, easily, and promptly. I will certainly recommend this company to my family and friends. Thanks so much Elite electronics team. I will definitely be Buying from them again. John. Western Australia.

John Barnard

Couldn't ask for better service, Elite Electronics is a good Com

great customer service after having issues with fastway delivery couriers they followed up my order and issued a replacement unit because it was lost in transit which was great the replacement was sent on thursday and arrived today which is a very good turn around..thank you team elite electronics

Danae

No issues, will consider for future orders

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