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For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Lowest price, easy payment without a credit card, frequent updates on order status and very quick delivery. Well done and thank you!

S Toksoy

Excellent service

I rang to see about delivery arriving before Christmas, they couldn't guarantee it. Still ordered as their pricing was great. Arrived within 4 days of ordering.

Michelle Ring

Great Pricing

I have bought few smart locks and throughout the process I have raised number of queries and there was some confusion around model number and color, the Elite team has been very supportive and very prompt. Thank you team

Manish Agrawal

Excellent communication and support

Prompt and professional service , good quality also to match , highly recommend

Simon

Well done CCM

Recently purchased one of these units. Very impressed with quality, price and customer service. Highly recommended. Did have an initial issue but it was resolved thoroughly.

Anthony

Akia 125" Screens

In-Car Audio Visual

In-Car Audio Visual

MB Quart PK1-116 Premium Series 6.5" 2-Way Coaxial Speakers 6-1/2"

MB Quart FKB113 Formula Series 5.25" 2-Way Coaxial Speakers

MB Quart FKB116S 6.5" 240 Watt Slim Shallow Mount Car Audio Speakers

MB Quart 2000W Watt Mono Amplifier Car Audio 1 Ohm Class D FA1-2000.1

MB Quart 200W Watt 2-Channel Class A/B Car Audio Amplifier FA1-200.2

MB Quart 1500 Watt Mono Amplifier Car Audio 1-Ohm Class-D FA1-1500.1

Hifonics BG-4000.1D 4000W Mono Brutus Gamma Amplifier Monoblock

Boss Audio P12SVC Phantom Series 12" 1600W SVC 4 Ohm Car Subwoofer

Boss Audio BE1600.4 Elite Series 1600W 4-Channel Class AB Amplifier

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