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For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

The Soundstream DVD receiver was received promptly and at a good price. I have installed the unit and the functionality is as described. Happy.

Jeff Schapel

SOUNDSTREAM DVD RECEIVER

Thanks for the speedy service, and the phone call update. Nice touch. Will be using your service again.

Peter Schou

Great service.

Best experience i ever had from online Australian shop. I have buy stuff more than 3000 dollars and never had any issues. Thank you very much.

Nick

amazing shop

Just as described and arrived in time.

Julie Fry

Just as described and arrived in time.

Ordered a keyboard from there site. Arrived in a couple of days (v quick and well packaged). There was an issue with the item but both Liam (Elite Electronics) and the manufacturer got back to me quickly. The issue was sorted very quickly to my full satisfaction. Liam was proactive on following up with me which was a pleasant surprise. Normally I've found you have to chase people up for a response. I'd definitely buy from Elite Electronics again based both on price and service. I feel rating them 5 stars is justified.

Ray

Excellent Attentive Service

In-Car Audio Visual

In-Car Audio Visual

Stinger 12 AWG Subwoofer/Speaker Cable SHW512B

Stinger 12 AWG Subwoofer/Speaker Cable SHW512B

Stinger 12 AWG Subwoofer/Speaker Cable SHW512B

Aerpro APS290F 6.5Aerpro APS282 130mm Speaker Spacer For Holden Barina

Aerpro APS38 OEM Speaker Leads Nissan Navara Pathfinder X-Trail

Aerpro APS58 OEM Speaker Wire Leads for Holden, Subaru, Suzuki

Aerpro APS58 OEM Speaker Wire Leads for Holden, Subaru, Suzuki

Kenwood KMM-BT508DAB Bluetooth USB DAB Receiver

Aerpro APS52 OEM Speaker Wire Leads

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