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For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

I'm on the road, interstate 13 out of 14 days so I'm always purchasing products online. Generally speaking, I have become a custom to 40% - 50% of transactions having some issues or frustrations, so you can imagine my surprise when I've made half a dozen orders from elite electronics and haven't had the slightest concern with any of these dealings. Believe me when I say that elite electronics is the only online trader I have complete trust in and have no worries recommending them to anyone.

brian hamilton

Happy Customer again, and again, and again. ...

After a lot of research I recently purchased these items from Elite Electronics: Thieye Safeel One Car DVR Dash Camera 1296P Visuo XS812 4K HD Camera GPS 5G WiFi FPV Quadcopter Foldable RC Drone Both far exceeded my expectations for quality, performance and price. Their Website, Product range, Customer Service and Delivery are excellent. ! Give them a try.

TECHO

THIEYE DASHCAM and VISUO QUADCOPTER # BOTH EXCELLENT !

Very fast postage. Item just as described and great value.

Garth Wilson

Very fast postage

Amazing range of products, fast delivery, great prices! For any returns, it is email only, no phone lines, be patient, they will respond, and deal with any matters that may arise. I had a faulty unit by dayton, and had to return back to elite electronics, they responded within 24 hours, and the matter was resolved and I received a refund. I will definitely shop with these guys again.

Andrew

Great customer service, quick delivery

Online store and buying experience was excellent. I had a problem with the item purchased, and Elite were great with communication and resolving the issue.

Roshan W

experience was excellent

In-Car Audio Visual

In-Car Audio Visual

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