Home Audio Visual Speakers Subwoofer Receiver Amplifier All In One

I recently needed to make a purchase for a friend in NT. I have encountered many difficulties with / lack of capacity of other suppliers when attempting to be the buyer, with the item to be sent to a different person. Not so with Elite Electronics. Customer Service (Mary) stepped me through the process, with quick and accurate communications and friendly support. The item was purchased and dispatched as requested, with follow up tracking information. Great - and rare to experience such effective, friendly and supportive customer service.

lanel

ELITE ELECTRONICS - EXCELLENT SERVICE

Swift delivery and timely reply. Quick summary: Ordered on Monday night, dispatch confirmation Tuesday afternoon. Tracked to courier warehouse by Wednesday night. Delivered to my door by Thursday at 1pm. Detailed summary: Ordered a foldable treadmill for around $720 on Monday night and paid via PayPal. Received the automated email instantly. Their website states they dispatch orders after 11am each day and I hadn't received a 'real' email regarding my order by 2pm, so I enquired about its status. Coincidentally, the dispatch email arrived a moment after I sent my email, meaning they only send those out upon dispatch, which makes sense. As I live near their warehouse, I was curious to see whether they would use a local delivery service, but my order was treated like any other and on this occasion was picked up by Hunter Express just before 5pm on Tuesday afternoon. I received a follow-up email to my enquiry the following day, so about a 24hr response time. Hunter Express only updated my tracking once they had scanned the item into their Melbourne facility in Dandenong on Wednesday evening. They provided an approximate delivery period by Friday at the latest. The following morning on Thursday, I checked the tracking number and it mentioned that my item was on board for delivery by around 12.07pm. I figured the time wouldn't be 100% accurate, but it was nice to have a ballpark idea of when to expect it. The driver arrived just before 1pm and carried the heavy item over his shoulder directly through my front door and was quite friendly about it. I just had to confirm my name upon arrival. I opened the box up immediately, so I could make sure the treadmill worked properly. There were no issues and it worked perfectly. So to sum up, Elite Electronics probably won't make an exception to your order even if you live only 10mins away from their warehouse. So perhaps go for the pick up option if you're keen to get it faster. Their email response time may take a day, but I didn't have an urgent enquiry, so not sure if they would respond faster for those queries. Even though Hunter Express has a poor reputation online, the couple of times I've had them deliver to me, I've had no problems and they got to me quickly. Happy with my experience all up and can recommend Elite Electronics.

A reviewer

Swift delivery and timely

I ordered a philips product 8.30am tuesday. Received in mail 11am wednesday. Absolutely brilliant. Never previously received service to match this buying on the net. Web pages are also easily to navigate. Many thanks Roy

Roy Fuller

Brilliant Service

Purchased pair marine speakers Thurs 9-Feb, received Monday 13-Feb. Very quick response on question by email. Great service.

Alan

Purchase marine speakers

The product ordered was at a great price and the order was filled promptly with the whole process supported by terrific communication. Whilst travelling in Far North Queensland we encountered a problem with the product. On contacting the friendly customer service department we were able to make arrangements to return the product at our convenience. On doing this the fault was diagnosed and the problem sorted out within a few days - fantastic speedy & friendly service.

David Wilson

Great Service

Online store and buying experience was excellent. I had a problem with the item purchased, and Elite were great with communication and resolving the issue.

Roshan W

experience was excellent

Home Audio Visual

Home Audio Visual

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