Garmin GPS Rear Camera Cradle Discontinued Activity Tracker DVR Cameras Wearable

Dear Elite Team, Thankyou so much for the prompt service. I didn't think receiving my order in two days would be possible, but you are obviously well organised and an extermely well run company. I will be recommending you to everyone I know. Again Thankyou, Kerry. 11.1.13

Kerry Catchpole

Receipt of Order

Great service and price. Fast delivery . this is the 3rd time i have used Elite and I will continue too in the future

Dan Argonauts Tree Service

Great service and price

Purchased a Kobo from them after getting some advice from the staff. It was shipped the next day and arrived quickly. Unfortunately it was faulty and I had to return it, but that was no problems and it was replaced. Had no troubles and would buy from them again.

wolfstar

Great customer service

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

I have bought a dashcam from them through Catch and my parcel was lost due to someone else signed my parcel. I was worry that this is gonna be like no one would take the responsibility. So I contacted Elite and we had great communication and they sent me a replacement after an investigation with distributor. Overall, best after sale service.

Sidney

Trust worthy retailer

Super useful staff, were able to provide me with hard to find stock and then able to help me when I had issues that were not their fault. I will be suggesting them to my friend and family.

Nat

Great company to deal with

Garmin

Garmin inReach Mini 2 Handheld GPS Flame Red 010-02602-00

Garmin DriveTrack 71 GPS Navigator 010-01982-40

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Garmin DriveSmart 86 MT-S GPS Navigator

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