Christmas cut off: The Christmas delivery cut-off date has passed. Delivery before Christmas is not guaranteed. For the best chance of receiving your order in time, please select Express shipping.
Please be advised that our website will undergo maintenance at 5:00 PM. We expect to be back online by 7:00 PM. During this time, the website may not function at full capacity.
Our last trading day before the holidays is 20th December, and we will reopen on 13th January.
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Christmas cut off: The Christmas delivery cut-off date has passed. Delivery before Christmas is not guaranteed. For the best chance of receiving your order in time, please select Express shipping.

Please be advised that our website will undergo maintenance at 5:00 PM. We expect to be back online by 7:00 PM. During this time, the website may not function at full capacity.

Our last trading day before the holidays is 20th December, and we will reopen on 13th January.

FAQ

  • When will my order be shipped?

    We strive to dispatch all orders on the same business day if payment has cleared into our account before the 11am cut-off time. Otherwise, your order will be dispatched within the next business day. In rare cases where a product can not be dispatched within this time frame, it will be explicitly stated on the product page.

  • What happens if my order is delivered when I am not home?

    Your order will be delivered to your door, and a signature will be required upon delivery. If no one is home, a card will be left advising which post office the parcel can be collected from (if dispatched via AusPost), or a calling card will be left with instructions to arrange re-delivery (if dispatched via a courier service).

  • Do prices include GST?

    All listed prices are GST inclusive.

  • Do you offer price matching?

    We’re happy to take a look at a competitor’s pricing and do our best to match or beat it if possible. We aim to provide our customers with the best possible online price, so we’ll endeavour to beat any competitor’s advertised price where we can, provided that the seller is a local Australian registered business, and the item is identical and currently in stock with our competitor.

  • Can I pick up an order? Where is your pickup location?

    Yes. You can pick up your order at Showroom 3, 229 Robinsons Road, Ravenhall, Victoria.

  • Is this item in stock and ready for dispatch?

    Products that appear in stock on our site are, to the best of our knowledge, available and ready for immediate dispatch. In the rare case that our database does not align with our actual inventory or we cannot physically locate an item, we will promptly refund and inform you of the situation.

  • I’ve placed my order and haven’t received any further updates. What do I do?

    Please email us with the details of your order, and we will investigate and provide an update on the status of your order as soon as possible.

  • The item I purchased is faulty; what should I do?

    Please contact us with a detailed description of the fault, along with relevant photos/or a short video clip showing the fault that has been encountered. Our returns team will review your claim and respond as soon as possible with further instructions.

  • Who pays for return postage?

    We cover the shipping cost for all valid warranty returns where a product has been assessed and confirmed as being faulty.

  • I would like to return an item that is not faulty; is this possible?

    We offer a 30 days 'Change of Mind' or 'Incorrect Purchase' return requests on products that are unused, unopened and the tamper seal, if present, is not broken; otherwise, we reserve the right to reject these return requests as abided by Australian Consumer Law. A 15% restocking fee with a min charge of $10 and a max of $80 + a Handling fee at our discretion may apply if we elect to approve a return under these circumstances.

  • Can I purchase from your website without creating an account?

    Yes, we offer a fast checkout option that doesn’t require any registration. This makes it easy for buyers who wish to make a quick one-off purchase.

  • Can I use more than one discount code on my order?

    No. Only one discount code can be applied per order. Our system allows a single code at checkout to ensure promotions are processed correctly and consistently.

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