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I recently needed to make a purchase for a friend in NT. I have encountered many difficulties with / lack of capacity of other suppliers when attempting to be the buyer, with the item to be sent to a different person. Not so with Elite Electronics. Customer Service (Mary) stepped me through the process, with quick and accurate communications and friendly support. The item was purchased and dispatched as requested, with follow up tracking information. Great - and rare to experience such effective, friendly and supportive customer service.

Les LANE

GREAT SERVICE

just received my pioneer gm d9601 amp, service and speed were great, just unfortunately slow postage even through express due to flooding in my region. overall though i'm happy with the product and the great price i got it at, the only negative i have is about the amp itself came with a remote bass knob which the amp needs connected or it barely puts out a signal without it however when connected the knob makes no difference when turned from min to max, not sure if it's a product fault or not

Alex

good prices all around

Thanks for another great experience Elite Electronics. Great communication and shipped to my door within a couple of days. Couldn't be happier. Soon as my tax return comes in I'll be sure to come back for an Alpine PDX F4 and M6. Thanks again.

Matt

Great job!

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

good communication and great pricing

Joel D

good communication and great pricing

I have ordered several products from Elite Electronics over the last 3 years, great price and service. If you want your product in a hurry, tick the priority delivery - it usually gets to you within 3 working days, regular delivery takes about 7-8 working days.

John

Great Price & Service

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