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Great product it runs very smooth and and is easy to use. Great Customer service and I will definitely order more in the near future

Frank

M8s android

Bought an Atoto headunit from Elite Electronics via Kogan. I had some issues powering the unit up and they helped me out with the correct harnesses. Much appreciated and a happy customer.

Benjamin

Great service.

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Prompt communication, dispatch and delivery. Product exactly as described and what I wanted!

Wendy

Thank you so much!

Thanks for the speedy service, and the phone call update. Nice touch. Will be using your service again.

Peter Schou

Great service.

I cannot praise Elite Electronics enough. Unbeatable prices and super fast shipping aside, they have re-defined my standards of customer service; and above all, knew exactly what they were talking about. I have attempted to go to 3 different local stores in Cairns that specialize in car audio for very specific advice - and not one was as knowledgeable or as courteous to me while I was looking for advice before my purchase (what size and type box in sq.ft to use for the specific 4OHM 12" kicker subwoofers I had in mind, and what amp would provide sufficient 4OHM 1000RMS output for my needs. Difference in prices aside, I am now questioning why I would ever shop locally in Cairns ever again, instead of online! Mary, from Elite Electronics was super professional and with a dash of humour, when explaining to me which amp would do the job and why i should bridge the channels, and even provided helpful diagrams!

John

Hands down the BEST place to shop.

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