Car Accessories Steering Wheel Interface Control Adapter Axxess Aswc Metra

One item was faulty. Refunded. All good. Great communication. They even answered my query during Xmas holidays. Will shop there again.

Milo

All good

Elite electronics have proven again to be a fantastic company to deal with. Excellent prices, quality products and outstanding customer service. I will be purchasing more from them, and will recommend them to anyone

Adam

Quality service

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Got them within the week, perfectly packed, so stoked with the quality!!

Tim Ferguson

Rockford Fosgate speakers

Was looking for a specific part to do a conversion and these guys helped out with the search for required parts, great assistance and friendly service

Dwayne C

Plenty of options

I purchased a Yamaha RX-V6A Home Theatre Amplifier to replace my 20 year old Yamaha that was still going strong. I wanted to venture into Dolby Atmos and take advantage of the HDMI facilities. Unfortunately it went into self protection mode within a month. I persevered with it for another five months and two services to reset it but it failed me yet again. Elite Electronics had it looked at by their repairer and it was decided to replace the amplifier. Their email communications were excellent. Having owned Yamaha products for years I think that this issue was a strange one-off. I am very happy with my new amplifier and I would shop with them again.

Robert

New Yamaha Amplifier. Excellent Price but Failed On Me

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