Facia Kit Custom Facial Best Car Radio Adapter Stereo Dash

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Got an awesome projector from these guys. Had a claim with manufacturer and these guys helped me out with the warranty process. Very friendly, responsive and where genuinely interested in helping me get what I needed.

Dan F.

Great sales and service - fast response and follow up service

One item was faulty. Refunded. All good. Great communication. They even answered my query during Xmas holidays. Will shop there again.

Milo

All good

Great product works beyond my exceptions, fast next day delivery A++

Steve Toomer

Fast Delivery

Just as described and arrived in time.

Julie Fry

Just as described and arrived in time.

fantastic customer service instant reply from a real person who wants to make you happy.

stephen haydon

Great customer service

Custom Kit

Alfa Romeo 159 Spider Double DIN Facia Kit w/ Cage Aerpro FP9159

Ford Fiesta 2004-05 Single DIN Facia Kit w/ Pocket Aerpro FP9146

BMW 1-Series E87 3-Series E90Single DIN Facia Kit Aerpro FP9134

Audi A3 2003-2007 Single DIN Facia Kit Aerpro FP9094

Audi A3 2003-2012 Double DIN Facia Kit Aerpro FP9090

Suzuki Alto 2009-2014 Single DIN Facia Kit Aerpro FP9087

Renault Megane 2007-Up DIN Facia Kit w/ Pocket Aerpro FP9086

Ford Mondeo & Focus Double DIN Facia Plate Aerpro FP9071B Black

Ford Falcon, Territory Single DIN Facia Kit Aerpro FP9042M

Currently Browsing

What fits your car - Aerpro

Paul

Dan F.

Milo

Steve Toomer

Julie Fry

stephen haydon

INFORMATION

MY ACCOUNT

POPULAR BRANDS

POPULAR CATEGORIES

Custom Kit

Currently Browsing

What fits your car - Aerpro

Paul

Dan F.

Milo

Steve Toomer

Julie Fry

stephen haydon

My Cart