Aerpro Bluetooth Rear Camera Steering Wheel Interface Amp Wiring Batteries Chargers

I purchased and paid for an item from this company last night. Later, I had second thoughts about the applicability of my purchase to my particular needs. I sent an email to them and instantly they put my purchase on hold until I had time to think. After courteous and helpful exchanges with them I came up with an alternative which they sadly couldn't supply. That was today. Eventually, they agreed to refund my purchase minus reasonable charges. The money is back in my account tonight. In a world of fly-by-night sellers it was so refreshing to come across a company with real integrity. Thank you.

Ian Miller

Unusual testimonial but worth acknowledgement

Thankyou for quick delivery, 3 days. Steering wheel control harness #chni2a isn't a stocked item at Autobarn, Supercheap, Repco, it was also hard to locate online. You were the only place that had it ready to send. However when selecting the harness I had to make a selection in the dropdown box for the patch lead. If you had an option for "not required" would be good. I had already purchased the patch lead at Autobarn but it was easy to return and get a refund in store. Thankyou for excellent service. Matt.

matthew maizey

steering remote harness

The whole process of ordering the Garmin tactic watch to collecting from the location was very simple and easy. My son is very happy with his purchase and the quality. The admin team at Elite were very responsive and lovely to deal with.

Chassy

Exactly what he wanted!

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Fantastic product, super service and very fast delivery. Thanks.

B. Trapp

bobt111@tpg.com.au

I purchased a Yamaha RX-V6A Home Theatre Amplifier to replace my 20 year old Yamaha that was still going strong. I wanted to venture into Dolby Atmos and take advantage of the HDMI facilities. Unfortunately it went into self protection mode within a month. I persevered with it for another five months and two services to reset it but it failed me yet again. Elite Electronics had it looked at by their repairer and it was decided to replace the amplifier. Their email communications were excellent. Having owned Yamaha products for years I think that this issue was a strange one-off. I am very happy with my new amplifier and I would shop with them again.

Robert

New Yamaha Amplifier. Excellent Price but Failed On Me

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