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For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

How do you define a perfect purchase experience? Easy to search and compare products, good range of available items, and prompt delivery at a competitive price. And although this reads like an advertisement, I am simply a happy customer!

Arnold

A perfect purchase experience

Well I have now purchased from Elite Electronics three times. In every occasion I found what I needed at a very competitive price. Prices were all cheaper than eBay and the turn around time is excellent. Great products and great prices. A++

Darcy

Outstanding Business.

I was very happy with the price of my purchase. Further on when I had a problem with my epilator/shaver, Liam was incredibly helpful with my enquiry regarding the warranty and product specific information. To improve my experience I only wish Elite Electronics sold replacement shaver heads. P.s. anyone buying a shaver for the first time: go gentle on it! Don't put too much pressure on it or it will compromise the shaver foil and you will have to buy a replacement head like me.

Rebecca B

Great customer service

I purchased a Strike Universal cradle and swivel mount combo after my 3 year old pivot mount cracked and was concerned that the new one I received was not authentic Strike because the replacement didn’t look the same. I emailed Elite Electronics asking if the item was genuine and I received a very pleasant reply advising the product design may have been upgraded recently but assured me the item was genuine Strike. I managed to adapt the mount so it fitted my old cradle so I am a happy chappie. Kara also assured me that the product has a 3 year warranty which made me even happier.. Elite Electronics come highly recommend.

Gav E

Amazing After Sales Service From Kara

Having never heard of or used this company before this order, I was unsure what to expect. The team delivered! Not only was the ASWC1 the cheapest I found for sale, it was delivered extremely quickly and packaged very well. I will be a return customer, especially given the huge range of available parts and very competitive pricing. Thanks!

Mick Greenup

Very happy customer

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1st Player FK3 Gaming Computer Chair Stainless Steel Frame Black Grey

1st Player FK2 Gaming Computer Chair High Density Foam Yellow Black

1st Player Bullet Hunter MK6 RGB Backlight Mechanical Gaming Keyboard

1st Player Electric Standing Computer Desk 160cm x 75cm

1st Player D3-A DK Series Micro ATX Tempered Glass Gaming Case White

1st Player D3-A DK Series Micro ATX Tempered Glass Gaming Case Black

Currently Browsing

What fits your car - Aerpro

Paul

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Mick Greenup

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