Friendly staff Liam and capable of solving difficult problems

I purchased an e-book reader, Onyx Book Max3, and locked myself out of the device by forgetting the password. I was stuck there, searching on the internet, realized that I cannot reset my password without having a cloud account, which I choose not to when I initially purchased it. I reach out to the staff Liam, and he helped me out with text, video, and patience over the Internet. I was impressed.