Testimonial : Elite Electronics, Big Brands, Low Prices, Great Service

I bought a set of Tanita BC-587 scales hassle free and with no delays. Elite Electronics then resolved a subsequent warranty claim quickly and without fuss. I would highly recommend this company.

Duane M

Excellent when purchasing the product and a later warranty claim

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

I was waiting for a SVS subwoofer to come into stock and I was informed the minute it arrived. After ordering, it only took one and a half days to arrive. Very quick. It was packaged very well and completely undamaged. Very friendly staff. I will be shopping with elite electronics in the future.

Angus

Great service

Product received as described. Excellent customer service. Prompt email response & fast delivery. Satisfied customer and will return for future purchase. Thank you

Baraa S.

Well done!!!

I was very happy with the price of my purchase. Further on when I had a problem with my epilator/shaver, Liam was incredibly helpful with my enquiry regarding the warranty and product specific information. To improve my experience I only wish Elite Electronics sold replacement shaver heads. P.s. anyone buying a shaver for the first time: go gentle on it! Don't put too much pressure on it or it will compromise the shaver foil and you will have to buy a replacement head like me.

Rebecca B

Great customer service

Elite Electronics were efficient, friendly and delivered on their rapid dispatch. Would highly recommend them. And will most definietly shop with them again when needed.

Davey Boy

Efficient & Friendly

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Duane M

Paul

Angus

Baraa S.

Rebecca B

Davey Boy

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Testimonial

Thanks for prompt delivery

Featured

Feiyu A2000 3-Axis Handheld Stabilized Gimbal for DSLR Camera

Havit HV-HN12G 1080P Full HD Pro Webcam USB Microphone 30 FPS

Havit H2022U 7.1 Channel USB RGB 3D Surround Gaming Headphone

AZDOME MS02 Full HD 1080P 30 FPS Dash Cam w/ WiFi & Super Capacitor

Duane M

Paul

Angus

Baraa S.

Rebecca B

Davey Boy

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