Testimonial : Elite Electronics, Big Brands, Low Prices, Great Service

I ordered an iCarsoft MB2 Professional OBD V2.0 Scanner. They processed my order immediately and it was delivered super fast. I'm always very hesitant when buying from a company I'm not familiar with but the reviews were good and it was a hard to find item so I committed to buying. Trust me when I tell you that the reviews are real. I would definitely buy from from Elite Electronics again!

Chris Elsby

I wish there were more online sellers like Elite Electronics

Second time I've bought from Elite Electronics, and definitely won't be the last. Prices are absolutely awesome, and postage is nice and quick! Received my head unit, sub and amp the day after ordering them, and couldn't be happier. Definitely worth it!

Harrison

Rockford Subwoofer & Amp

All too easy. I knew what i wanted. I ordered and paid. It turned up the following day. Thats how all online shopping should be. Thanks Elite.

Brett Clews

Service Plus

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price. *Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see. *With regard to online shopping there's one other critical aspect for us. It has nil to do with the retail experience & everything to do with the fact that international vendors aren't subject to Australian Consumer Protection Laws. Some international vendors are excellent, some are not, some resellers sell quality products but have substandard customer service etc. *In the case of Elite Electronics we are protected by Australian consumer protection laws which are excellent. I needn't have been concerned about this though because I honestly believe they operate with integrity. *Now I'll start to get into specifics of my experiences with Elite Electronics. I have a YouTube channel and wanted a drone for videography purposes. I selected a drone fitting my budget. I exchanged a series of emails with the staff (this was my first drone & wanted to get the most suitable for me) about the one I chose, their interested emails made me feel supported & valued. After these emails I changed my mind about my drone of choice. I'd found another that better met my needs, in the same price bracket. Thus the to & fro emailing continued. *I had dealings with a number of staff during this process and all were helpful, friendly and great. Later, I again changed my mind about the selected drone. TBH I think I was a total pain in the posterior and they were very helpful and very patient. *I wound up changing my mind about the drone to buy a third time and the great support continued (I did buy this one). *In my experience great service before the transaction usually is backed up by great after-sales service/ support. They're traits, ethics is a habit and I'm pleased to say that EE surpassed all expectations. *Now I'll give my testimony about the EE level & quality of after sales service. Because I am to fly this drone for commercial purposes it has to be registered with CASA (Civil Aviation Safety Authority). *This meant it had to be weighed and it weighed less than the manual said it did. I contacted EE about this and they did not argue the point, they weighed items themselves and completely agreed with my readings. We agree that it's probably just a manufacturer printing mistake but they acknowledged the discrepancy. *Then I had trouble finding the serial number, needed for registration so I again reached out to EE. They took a couple of days to reply, I'm guessing they asked their suppliers and they in turn asked up the chain. It turns out that this maker doesn't use serial numbers, I got my registration another way from CASA. They assigned me a unique registration number which I have to engrave on the drone. *To summarise EE give outstanding customer support/service, both before and after the point of sale.

Paul

Double A+ customer service. Very competitive pricing.

Product received as described. Excellent customer service. Prompt email response & fast delivery. Satisfied customer and will return for future purchase. Thank you

Baraa S.

Well done!!!

Best customer service! Prompt reply to my questions and sorted out problems efficiently. When I returned a faulty item, they processed it and sent me a replacement in no time! Very impressive about the service. The prices of the products on the website are very reasonable as well. Will come back to buy more and highly recommend to others as well.

Vivi S

Excellent shopping experience

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Testimonial

Tip-top service

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